Operations systems consultancy

Legal

The legal work is under control. The operational layer around it isn't.

Client documents arrive by email, post, WhatsApp, and portal — with no consistent naming, no automatic filing, and no confirmation that they were received.
Clients call and email asking for matter updates. Each query takes a fee earner or paralegal away from billable work to locate the file and report back.
Billable time is captured at the end of the day, or the end of the week, or sometimes not at all. The gap between time spent and time billed is real and consistent.
Deadlines across matters are tracked in a shared calendar, a spreadsheet, or individual diaries — with no system that surfaces the next critical date proactively.

01 / 3

Client document intake

The reality today

A client sends three documents by email, one as a WhatsApp attachment, and calls to say a fourth is in the post. Someone on the team has to monitor all three channels, acknowledge receipt, file each document against the right matter, and check whether anything is missing. This happens for every client, every matter, every week.

What we build

A document intake system that receives files from every channel, acknowledges receipt to the client automatically, names and files each document against the correct matter, and flags what is still outstanding. Nothing is chased manually. Nothing is filed in the wrong place.

What changes

Document collection stops being a daily task.
Clients get acknowledgement without someone having to send it.
Outstanding documents are visible without anyone maintaining a list.

02 / 3

Matter status updates

The reality today

A client emails asking where their matter stands. A fee earner has to locate the file, recall the current position, draft a reply, and send it — sometimes while mid-task on something else. Multiply this across a caseload, and a meaningful share of the week disappears into status correspondence.

What we build

A client-facing update system that allows clients to see where their matter stands without contacting the firm. The system is connected to the matter records and updates as milestones are reached. Anything requiring a substantive response is flagged with full context attached.

What changes

Status calls and emails drop.
Fee earners are interrupted less.
Clients feel informed without the firm sending individual updates.

03 / 3

Billing and time capture

The reality today

Billable time is recorded at the end of the day, or the end of the week, or reconstructed from emails and calendar entries when the bill is being raised. The gap between time spent and time billed is real, consistent, and never in the client's favour.

What we build

A time capture system that prompts fee earners to log time at natural break points throughout the day — through the channel they already use. Unbilled time is surfaced before bills are raised. Write-offs are tracked and reported so the pattern is visible.

What changes

Less time disappears between work done and bill raised.
Write-offs are visible rather than silent.
Billing runs on current data, not on memory from a week ago.

We are not a software vendor. We do not sell a product you install. We come in, map how your operation actually runs, identify the one or two workflows costing you the most — and build the system that removes them. Tailored to your firm, integrated with the tools you already use. We work with a small number of clients at a time. If this sounds like the right conversation, start with an audit.

Start with an audit →